They search at 10 pm. They book whoever answers.
Most consultation requests come in after the clinic has closed. The receptionist answers them, books the consultation into your calendar and texts the clinic a summary, without ever giving clinical advice.
Where the consultation goes somewhere else.
After closing
Someone has been thinking about a treatment for weeks and finally calls at night. Voicemail sends them to the next clinic on the list.
Price shopping
Callers want a ballpark before they commit to a visit. Without an answer, they hang up and call the next clinic.
During treatments
The team is with clients. The calls that come in then are the ones nobody returns until the next day.
What it handles on its own.
- Consultation bookings into the clinic calendar, day or night
- Questions about your treatment menu and the prices you publish
- Hours, location, parking and how to prepare for a first visit
- Requests for a treatment quote: it takes the details, the clinic replies
- A summary of every call, texted to the clinic
Sofia
Lumen Aesthetics, this is Sofia. How can I help?
Caller
I’m thinking about laser for some sun spots. Is it right for me?
Sofia
That’s a question for one of the clinicians, and they’d want to see you first. I can book a consultation. Would Wednesday at 5 work?
Caller
Yes. What does the treatment cost?
Sofia
The clinician sets the price at the consultation, once they know what you need. I’ll note that you’d like a quote, and text you the confirmation now.
It books the consultation. Clinicians decide the rest.
- 01
It does not assess candidacy, recommend a treatment or comment on results, and it tells the caller so.
- 02
It doesn’t quote a treatment plan. It repeats the prices you publish, and a quote request goes to the clinic with the details.
- 03
We market the clinic. We never make a claim about a clinical outcome, in ad copy, on your site or anywhere else.
Hear it before you hire it.
Ask Sofia to answer as your front desk: hours, parking, a new booking. She steps out of the role when you ask.
Included from Growth up.
The receptionist comes with the Growth plan ($2,500 a month) and Scale ($7,500 a month). Every price is published.
See every priceQuestions, answered here.
Does it connect to the booking software we already use?
It books into a calendar, and most scheduling systems can be connected to one. Which ones, and how, we check on the fit call against the system you actually run. If yours can’t be connected, you hear that before you pay anything.
Will it discuss prices?
It can repeat the prices you publish. It doesn’t quote a treatment plan: it takes the request and the clinic replies with the quote.
Will it give medical advice?
No. Questions about candidacy, side effects or results are for a clinician. It says so, offers a consultation, and flags anything urgent to a person straight away.
Can it put the caller through to someone on staff?
Not yet. Today it takes the details, tells the caller who will get back to them and how, and texts your team a summary of the call. When live transfer is ready it will say so on this page.
What it’s like to work with Oleg. In their words.
★★★★★5.0 on Google · 95 reviews:Toronto (23)Colombia, before Toronto (72)11 LinkedIn recommendations
“He is very transparent about his work and always strives to ensure clients feel comfortable and receive what they are promised.”
Mimmers SASGoogle · Colombia · translated from Spanish “Oleg has consistently played a pivotal role in streamlining our workflow, bringing innovative techniques and insights that have elevated our output.”
Sebastian RodriguezLinkedIn “He always delivers what he promises and is very detail-oriented.”
Tania MorenoGoogle · Colombia · translated from Spanish “With Oleg’s help I have grown my brand through dynamic videos and photos! He takes every project seriously and is easy to work with!”
Chad NoonanGoogle · Toronto “On-time, high-quality work with incredible talent!”
Panacea MarketingGoogle · Colombia · translated from Spanish “What really sets Oleg apart is his tireless work ethic and his commitment to excellence. He always gives his all to make sure every project is a success…”
Paola Martínez ÁlvarezLinkedIn · translated from Spanish “…not only do I know firsthand his talent as photographer and art director, but also his team work and leadership skills.”
Andy ReyesLinkedIn “The results speak for themselves. Furthermore, the professionalism of his technical team guarantees the best possible outcome.”
Jorge Armando Durán GarzónGoogle · Colombia · translated from Spanish “…always standing out for his quality and punctuality. He’s also a wonderful person and very attentive to meeting his clients’ needs.”
Albert Jair J Pérez BarajasGoogle · Colombia · translated from Spanish “Outstanding quality and delivery times… 5/5 would hire again!”
Nelson VeraGoogle · Toronto
The next call is coming. Who picks up?
No slides, no sales pitch. We just look at your numbers.