The class is full of people. So is the phone.
Your team is coaching, not sitting at the desk. The receptionist answers the class-time questions, books the trial visit and texts you a summary, so the person who called at 9 pm is on the floor on Thursday.
Where a new member slips away.
During class
Everyone is on the floor. The phone rings out, and the person who finally decided to start goes to the studio that picked up.
Late at night
People make the decision after the kids are in bed. A voicemail at 9 pm is a membership that started somewhere else.
The same five questions
What time is spin, is there parking, can I try a class first, what does a drop-in cost. All day, every day.
What it handles on its own.
- Class times and what each class is, from your schedule
- Trial-class and intro-session bookings into your calendar
- Membership and drop-in questions, from the price list you publish
- Freeze and cancellation questions: it explains your policy and passes the request to your team
- A summary of every call, texted to the studio
Sofia
Northside Strength Studio, this is Sofia. How can I help?
Caller
I’ve never done a class before. Is there something for beginners?
Sofia
Yes, the Foundations class is built for that. There’s one Thursday at 6 pm. Want me to book you a free trial spot?
Caller
Please. Do I pay at the door?
Sofia
The trial is free, so nothing to pay. I’ll text you the address and what to bring.
It books the class. Your team runs the membership.
- 01
It doesn’t take payments, change a membership or process a cancellation. It explains your policy and passes the request to your team with the summary.
- 02
It doesn’t give medical or injury advice. A caller who asks is told to speak with a professional, and the call is flagged.
- 03
It answers from your schedule and your published prices. If something isn’t there, it says it will find out, and texts you.
Hear it before you hire it.
Ask Sofia to answer as your front desk: hours, parking, a new booking. She steps out of the role when you ask.
Included from Growth up.
The receptionist comes with the Growth plan ($2,500 a month) and Scale ($7,500 a month). Every price is published.
See every priceQuestions, answered here.
Does it connect to the booking software we already use?
It books into a calendar, and most scheduling systems can be connected to one. Which ones, and how, we check on the fit call against the system you actually run. If yours can’t be connected, you hear that before you pay anything.
Can it handle a membership freeze or cancellation?
It can explain your policy and take the request, then passes it to your team with the details. It doesn’t change a membership or touch billing itself.
Can it tell people which classes have room?
If your booking system can be connected, yes. If not, it books trial visits into a calendar you keep, and we tell you on the fit call which of the two you’re getting.
Can it put the caller through to someone on staff?
Not yet. Today it takes the details, tells the caller who will get back to them and how, and texts your team a summary of the call. When live transfer is ready it will say so on this page.
What it’s like to work with Oleg. In their words.
★★★★★5.0 on Google · 95 reviews:Toronto (23)Colombia, before Toronto (72)11 LinkedIn recommendations
“He is very transparent about his work and always strives to ensure clients feel comfortable and receive what they are promised.”
Mimmers SASGoogle · Colombia · translated from Spanish “Oleg has consistently played a pivotal role in streamlining our workflow, bringing innovative techniques and insights that have elevated our output.”
Sebastian RodriguezLinkedIn “He always delivers what he promises and is very detail-oriented.”
Tania MorenoGoogle · Colombia · translated from Spanish “With Oleg’s help I have grown my brand through dynamic videos and photos! He takes every project seriously and is easy to work with!”
Chad NoonanGoogle · Toronto “On-time, high-quality work with incredible talent!”
Panacea MarketingGoogle · Colombia · translated from Spanish “What really sets Oleg apart is his tireless work ethic and his commitment to excellence. He always gives his all to make sure every project is a success…”
Paola Martínez ÁlvarezLinkedIn · translated from Spanish “…not only do I know firsthand his talent as photographer and art director, but also his team work and leadership skills.”
Andy ReyesLinkedIn “The results speak for themselves. Furthermore, the professionalism of his technical team guarantees the best possible outcome.”
Jorge Armando Durán GarzónGoogle · Colombia · translated from Spanish “…always standing out for his quality and punctuality. He’s also a wonderful person and very attentive to meeting his clients’ needs.”
Albert Jair J Pérez BarajasGoogle · Colombia · translated from Spanish “Outstanding quality and delivery times… 5/5 would hire again!”
Nelson VeraGoogle · Toronto
The next call is coming. Who picks up?
No slides, no sales pitch. We just look at your numbers.