Your front desk is chairside. The phone still gets answered.
New patients call when they think of it: at lunch, after work, on a Saturday. The receptionist answers every one, books the visit into the practice calendar and texts the desk a summary.
Three moments the practice loses a new patient.
Mid-appointment
The desk is with a patient, the phone rings out, and the caller is already looking at the next clinic on the map.
After hours
People decide to book in the evening and on weekends. If nobody answers then, they book somewhere that does.
The repeat questions
Hours, parking, which plans you accept, what to bring: hours a week the desk could spend on the patients in the room.
What it handles on its own.
- New-patient and recall bookings, straight into the practice calendar
- Rescheduling and confirmations, with a text to the patient
- Hours, location, parking and what to bring to a first visit
- Which insurance plans the practice accepts, from the list you give it
- A summary of every call, texted to the desk
Sofia
Maple Grove Family Dental, this is Sofia. How can I help?
Caller
Hi, I just moved to the area and I need a cleaning. Are you taking new patients?
Sofia
We are. I have Thursday at 4:30 or Saturday at 10. Would either work?
Caller
Saturday. Do you take Sun Life?
Sofia
Sun Life is on the clinic’s list of accepted plans. The front desk confirms your coverage before the visit. Can I have your name and a good number?
It books appointments. It does not practise dentistry.
- 01
It does not triage, diagnose or give clinical advice, and it says so to the caller in its own words.
- 02
A caller describing pain, swelling or an injury is told what the practice wants them told, and the call is flagged to a person with the summary attached.
- 03
Patient data stays in your systems, under your account. Nothing in its job requires it to store health information, and it is configured not to.
Hear it before you hire it.
Ask Sofia to answer as your front desk: hours, parking, a new booking. She steps out of the role when you ask.
Included from Growth up.
The receptionist comes with the Growth plan ($2,500 a month) and Scale ($7,500 a month). Every price is published.
See every priceQuestions, answered here.
Does it connect to the booking software we already use?
It books into a calendar, and most scheduling systems can be connected to one. Which ones, and how, we check on the fit call against the system you actually run. If yours can’t be connected, you hear that before you pay anything.
What happens with a dental emergency?
It doesn’t assess it. It gives the caller the instructions the practice has set for urgent calls, and flags the call to a person with the summary attached, straight away.
Is it PHIPA-compliant?
We have not yet done the primary-source research that would let us make a compliance claim, so we don’t make one. The architecture: patient data stays in your systems, under your account, and we don’t hold a copy. If the practice needs this settled before it can proceed, say so on the fit call.
Can it answer insurance questions?
It can tell a caller whether a plan is on the list of plans you accept. It can’t check anyone’s coverage, and it says so.
Can it put the caller through to someone on staff?
Not yet. Today it takes the details, tells the caller who will get back to them and how, and texts your team a summary of the call. When live transfer is ready it will say so on this page.
What it’s like to work with Oleg. In their words.
★★★★★5.0 on Google · 95 reviews:Toronto (23)Colombia, before Toronto (72)11 LinkedIn recommendations
“He is very transparent about his work and always strives to ensure clients feel comfortable and receive what they are promised.”
Mimmers SASGoogle · Colombia · translated from Spanish “Oleg has consistently played a pivotal role in streamlining our workflow, bringing innovative techniques and insights that have elevated our output.”
Sebastian RodriguezLinkedIn “He always delivers what he promises and is very detail-oriented.”
Tania MorenoGoogle · Colombia · translated from Spanish “With Oleg’s help I have grown my brand through dynamic videos and photos! He takes every project seriously and is easy to work with!”
Chad NoonanGoogle · Toronto “On-time, high-quality work with incredible talent!”
Panacea MarketingGoogle · Colombia · translated from Spanish “What really sets Oleg apart is his tireless work ethic and his commitment to excellence. He always gives his all to make sure every project is a success…”
Paola Martínez ÁlvarezLinkedIn · translated from Spanish “…not only do I know firsthand his talent as photographer and art director, but also his team work and leadership skills.”
Andy ReyesLinkedIn “The results speak for themselves. Furthermore, the professionalism of his technical team guarantees the best possible outcome.”
Jorge Armando Durán GarzónGoogle · Colombia · translated from Spanish “…always standing out for his quality and punctuality. He’s also a wonderful person and very attentive to meeting his clients’ needs.”
Albert Jair J Pérez BarajasGoogle · Colombia · translated from Spanish “Outstanding quality and delivery times… 5/5 would hire again!”
Nelson VeraGoogle · Toronto
The next call is coming. Who picks up?
No slides, no sales pitch. We just look at your numbers.